Privacidade

How Derivosocial deals with your datas?

When you open a Derivsocial account, we request you to provide us your personal information in the account opening page. This may include your name, your address, your email address, telephone number, it is necessary for you to provide us with such personal information to open a free account. If you do not provide us with the required information, we shall not be able to open an account with us.

We hold all the personal data that we collect from you with due diligence and only process them for purposes that are required or allowed by local laws. This includes, but is not limited to, obtaining and sharing certain information with third parties for credit or identity checks to follow legal and regulatory obligations. In some cases, we may process your data so that we can carry out our obligations to you.

You may update your personal information at any time by logging in to your account. It is your responsibility to make sure that we are immediately informed of any changes in your personal information. You should note that if you provide us with inaccurate information, or if you fail to notify us of any changes to the information you had given us, this may affect the quality or availability of our services to you.

We may transfer relevant personal data to any company within Derivsocial Group where it is necessary for the performance of a contract with you related to our services.

If a law or regulation or the order of a court of a competent jurisdiction or a governmental or law enforcement agency requires us to disclose your personal or financial information, we shall promptly notify you, as deemed appropriate, to give you the opportunity to seek protection for the information for which disclosure is sought unless we are legally prohibited from doing so. Any such disclosure shall not be interpreted as a breach of these terms and conditions.

We keep your information for the whole duration of your subscription with us. If you choose to close your Deriv account, your data will be kept only until our legal and regulatory obligations on data retention are met. We shall delete your data when the applicable retention period expires. The criteria we use for determining the retention period for your personal data will be any applicable regulatory requirements or legal obligations, including tax, financial, and anti-money laundering laws, or to establish or defend potential legal claims.

We make sure that your personal data and transactions are secure by taking the following measures:

Your password and login ID are unique and passwords are hashed so that even our staff cannot read them. As such, we cannot retrieve your password if you cannot recall it. Instead, we will send you a link to set a new password yourself.

To upgrade your account all payment details are submitted directly to the global payment networks using the latest SSL encryption technology in accordance with bank policies.

Access to your personal data is strictly prohibited for all Derivsocial staff, with the exception of some personnel only in circumstances where this is required for the proper performance of their duties.

Our information security policies are based on industry best practices in access control and business continuity.

On a best-effort basis, we try to verify your identity and implement measures to help protect you from unauthorised access to your account. We also monitor account activity for signs of unusual activity that might indicate account vulnerability.

It is your responsibility to maintain the security of your login details, any linked email address, and any personal computer or device on which your account is accessible (for example, by password protection, screen locking). We shall not be held responsible for any unauthorised use of your account when we are not at fault.

Whether you use a shared device or your own device in a public place either offline or on public WiFi, doing so might put the information that you enter or receive in danger of being captured. To protect your data in such cases, it is solely your responsibility.

Do not save your login credentials on a shared device.

You may find below a list of your legal rights regarding your personal data, not all of which may be applicable to you at any one time:

-Right of access to your personal data: this enables you to request and receive a copy of all the personal data we hold about you.

-Right of rectification: that is to request the correction of any personal data that we hold about you and are either inaccurate or incomplete.

-Right to erasure: that is the right to obtain the erasure of your personal data, provided, among others, the personal data in question are no longer necessary in relation to the purpose for which they were collected. 

-Right to restriction and right to object: you have the right to restrict our processing activities or to object to the processing of your personal data. 

-Right to data portability: that is to request a copy of your personal data in a digital format and, where possible, ask us to transfer it to another company. 

-The right to erasure is not an absolute right. We have to comply with retention requirements set out on any applicable laws.

You have the right to opt out of receiving marketing materials from us. This can be done by either not providing your consent to receiving marketing materials when opening an account with us or by revoking it at any point during the period that you hold an account with us. In both cases, we shall not send any marketing materials to you.

We use the following types of cookies, after having received your consent where this is required: 

Strictly necessary cookies: These cookies are necessary for the operation of the website. They include, for example, cookies that enable you to navigate our website and to log into your account. 

Functionality cookies: These cookies are used to enhance the functionality of our website by allowing us to remember your preferences. 

Third-Party targeting cookies: These cookies are used to deliver adverts that are more relevant to you. They allow you a better experience when using other third-party websites that include social media sites in conjunction with our website. Cookies used for this purpose are placed on our website by third-party advertising networks on our behalf and with our permission. 

In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixels to help us customise our websites and improve your experience. Web beacons and pixels usually take the form of a small, transparent image that is embedded in the website or in an email. They are used to track the number of users who have visited particular pages and acquire other statistical data. They collect only a limited set of data, such as cookie number, time, and data of the page viewed, and a description of the page on which they reside.

 

Derivsocial legal team